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Cloud Support Analyst – NoSQL Database

Keywords / Skills : web, conceptualization, user stories, strategy, prioritization, business requirements, product manager, designers, vision

5 - 15 years
Posted: 2019-03-10

Software Engineer/ Programmer
Posted On
10th Mar 2019
Job Ref code
Job Description
As a Senior Product Support Analyst you will :

Troubleshoot and research customer issues. These can range from development time SDK questions to performance tuning or failure analysis.Recommend best practices in Server setup, design patterns for best performance.
Reproduce customer cases for detailed troubleshooting and analysis. This may include writing or modifying code or simulating node failure situations.
Become a product expert for customers and stay up-to-date on new features.
Identify and write internal and external technical articles or knowledge-base entries, like typical troubleshooting steps, workarounds or best practices.

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