SKILLS: Job Responsibilities include but are not limited to: Experience in managing technical support teams and providing operational support in AWS Troubleshoot highly complex issues and identify root cause to resolve an issue or crisis. Expert knowledge of information systems concepts, system administration and cloud and platforms. Strong verbal and written communication skills, which will be key in driving customer communication during AWS critical events. Lead initiatives and work closely with teams across the Customer organization Work closely with service owners and partner teams to understand Operational challenges and work on the roadmap Collaborate with internal teams to define deliverables, roadmaps, and accompanying documentation for ad hoc projects and programs. Anticipate bottlenecks, manage risk and escalations, and balance the business needs versus technical?constraints. Clearly communicate with technical owners, product managers, and upper management. Drive process and tooling improvements to increase visibility, throughput and output quality. Preferred Qualifications AWS Sysops/Solution Architect Certification Must PMP certification or other formal project management experience. Strong technical skills. Excellent written and verbal communication skills. Confident managing information through various interfaces including SharePoint, MS Project and wiki pages.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases