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Client Servicing Specialist - Digital Marketing & Brand Management

Keywords / Skills : Digital Marketing, Social Media Marketing, Marketing Campaigns, Advertising, Brand Management, Ideation, Client Servicing, Project Management, Client Satisfaction, Written Communication

1 - 5 years
Posted: 2018-07-11

Account Servicing
Posted On
11th Jul 2018
Job Ref code
Job Description
Client Servicing Specialist - Digital Marketing & Brand Management Setup (1-5 yrs) Role :- Client Servicing Specialist Location - Gurgaon Reporting to - Director Job Description : 1. Provide regular updates to clients on the progress of their projects and campaigns that directly affect each client 2. Develop open and effective channels of communication with each client that can be employed by other departments as well 3. Coordinate internal projects and determine the best utilization of resources to increase client satisfaction 4. Become the reliable point of contact for each customer that is required to establish a strong business relationship 5. End to End execution of marketing projects and campaigns, including ideation 6. Mapping Client organization and team structure 7. Execution of Social Media Marketing efforts 8. Presenting of credentials and leveraging the same with Client 9. Generation of estimates and obtaining of budgetary approvals from Clients 10. Measure and report on performance of all digital marketing campaigns 11. Close interaction with design, planning, project management and execution teams to review delivery of services 12. Documentation and maintenance of Client archive and interaction history Special Requirements: 1. Ability to prioritize the work and meet deadlines 2. Works independently and in teams 3. Strong analytical skills are essential 4. Excellent presentation, oral and written communication skills 5. Industry research capabilities, to understand Clients business environment 6. A good eye for details 7. Dynamic, self-motivated team player with a positive attitude to work, Patience, High Client orientation and business common sense Preferred Candidate : 1. Looking for a candidate from the Advertising Industry / Media Industry / Digital Marketing Industry with min 1+yrs experience into Client Servicing. 2. Exposure to digital marketing will be an advantage

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