Company Profile CRP verifies information so you can make better decisions. We are your first line of defense against deceit.
We are a FieldTech™ company. We are experts in Field Management using the latest and best technological tools. CRP has a vast field force spread intelligently all across India that delivers to you a world-class field experience. This is driven by an extremely efficient control room, managing over 550 highly trained, on-roll, field operatives who thrive on great service and speed.
CRP also has the distinction of being the first Risk Management company to be listed on the Bombay Stock Exchange SME.
Knowledge and experience with Microsoft Windows Client Platforms (Windows 7 /Windows 8 and Windows 10). * Knowledge of MS Office Applications and Internet search engines * Understanding cloud computing
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases