TIGI HR Solution Pvt. Ltd. is an auxiliary resource for client. We enable our clients by tested and proven methods in moving to the next level from the current state of achieving their business goals in current day business challenges. We act as a catalyst that works towards accomplishing the betterment of the client firms through various verticals, such as training, coaching, mentoring, consulting and entrepreneurship in a professional manner. Our collaborative efforts with various partner firms work towards the culmination of better performing employees as well as a profitable business and become a brand in the market.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases