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Client Relations Representative | Chennai

Keywords / Skills : "client service", "client servicing", "customer care", "customer relations", "client services", "customer relationship", "customer support"

1 - 4 years
Posted: 2019-07-02

Job Description

Position- Client Relations Representative
Job Location – Chennai
Job Description

Key Responsibilities

The Client Relations Representative will be responsible for:

• Regular onsite visits to customer’s premise to train and hand hold their recruitment teams.
• Building rapport with the hiring team and the stake holders at the client side.
• Onsite follow-ups and taking stock of improvement in the usage.
• Conduct onsite trainings for the recruitment team on diversified Monster products.
• Promote and pitch in new Monster products before customers.
• Responsible to cultivate the account and bring in the renewals.
• Handle client’s issues effectively and resolve them timely.
• Branding calendar to be executed and made for every customer.
• Usage reports to be made, monitored and shared with customer on a consistent manner.
• Collaborating with Sales team and other functions to deliver the best-in class service.
• Serve as a leader and point of contact for escalated contact resolution of a supervisory nature or complex problems
• Demonstrates functional expertise , deep business understanding to identify customers concerns and recommend solutions
• Direct involvement in handling top accounts.
• Focus on CSAT and FCR scores.
• Ensure the best resolution over call / Email.
• Adhere to prescribed compliance standards.
• Ability to work in a team and contribute to the overall success of the department.
• Good attention to detail and a consistent approach.
• Flexible in attitude and approach to the demands created by the role with a best practice approach to Customer Service, at all times.
• Strong self-management skills.
• Dot com space knowledge will be a boon.
• Identify new business opportunities and update Branch manager
• Work on upsells based on customer requirements
• Will be responsible to maintain a CRR of 100%

Job Specifications

• An excellent command over English language, both written and verbal.
• The person should be graduate/ post graduate
• Should have 1-4 years of experience in Customer Support.
• Recruitment experience will be good to have

Interested candidates can send in your resume to the details mentioned below

Amudha Janardhan | Senior Recruitment Specialist

Email - [HIDDEN TEXT] | T : +91 (040) 66116109 | M : +91 (0)9885319266 |

MONSTER Plot 1024, Road No. 45, Jubilee Hills, Hyderabad - 500033 INDIA

About Company

Monster India, India’s leading online career and recruitment resource with its cutting edge technology provides relevant profiles to employers and relevant jobs to jobseekers across industry verticals, experience levels and geographies. More than 200 million people have registered on the Monster Worldwide network. Today, with operations in more than 40 countries, Monster provides the widest and most sophisticated job seeking, career management, recruitment and talent management capabilities globally. Monster India started its operations in 2001. Headquartered in Hyderabad, the company has presence in 11 other cities of India viz., Mumbai, Delhi, Bangalore, Chennai, Pune, Kolkata, Ahmadabad, Baroda, Chandigarh and Cochin.
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