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Client Relation Representative

Keywords / Skills : Recruiter, Account Management, Client Relations, Customer Service, Customer Relations, Client Management

1 - 4 years
Posted: 2018-01-08

Job Description
Job Profile:

• Engage with HR Recruitment team to drive Monster usage and amplify their ROI.

• Regular pro-active follow ups with end users on the services.

• Conduct telephonic trainings for the recruitment team on diversified Monster products.

• Responsible to cultivate the account and bring in the renewals.

• Promote and pitch in new Monster products before customers.

• Handle client’s issues effectively and resolve them timely.

• Branding calendar to be executed and made for every customer.

• Usage reports to be made, monitored and shared with customer on a consistent manner.

• Collaborating with Sales team and other functions to deliver the best-in class service.

• Focus on CSAT and FCR scores.

• Ensure the best resolution over call / Email.

• Adhere to prescribed compliance standards.

• Ability to work in a team and contribute to the overall success of the department.

• Good attention to detail and a consistent approach.

• Flexible in attitude and approach to the demands created by the role with a best practice approach to Customer Service, at all times.

• Strong self-management skills.

• Dot com space knowledge will be a boon.

About Company

Monster India, India’s leading online career and recruitment resource with its cutting edge technology provides relevant profiles to employers and relevant jobs to jobseekers across industry verticals, experience levels and geographies. More than 200 million people have registered on the Monster Worldwide network. Today, with operations in more than 40 countries, Monster provides the widest and most sophisticated job seeking, career management, recruitment and talent management capabilities globally. Monster India started its operations in 2001. Headquartered in Hyderabad, the company has presence in 11 other cities of India viz., Mumbai, Delhi, Bangalore, Chennai, Pune, Kolkata, Ahmadabad, Baroda, Chandigarh and Cochin.

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