CBM would be the single point of contact client/ This would be on field work This profile would work in sourcing the profiles and submitting to the client for closures. Working within a team, the associate will set targets and strategies by the team Manager. CBm would be the key contact to understand client needs. The candidate needs to be excellent in excell and keen to work on a technology driven performance. Excellent communication skill Education background should be from good institutes. Industry - Recruitment mandatory. Candidate needs to be passionateSkill Set:
Excellent communication skill client management experience mandatory
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases