It continues to enhance its Health and Safety processes, with safety being a part of all employees first choice. It aims to provide consistent Services with prompt turnaround time throughout our network across Sultanate of Oman. We strive to achieve maximum customer satisfaction through following wide range of services. To provide our customers with prompt and time bound after sale services to enrich their ownership experience with products they chose to own. To meet every qualified purpose of their purchase, efficient and skilled service support is made available throughout the product life cycle. It’s activities are broadly classified as under, details of which are covered in their separate sections.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases