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Classe dge Officer in E-learning Industry -- Cochin

Keywords / Skills : teaching, education, training, team management, strong interpersonal skills, relationship building, soft skills trainer, corporate trainer, english trainer, training officer, training executive

Posted: 2018-12-04

Industry
Recruitment/Staffing/RPO
Function

Customer Service/ Call Centre/ BPO
Role
Technical Trainer
Process Trainer
Posted On
4th Dec 2018
Job Ref code
061118002847
Job Description

Walkins for Classedge Officer in E-Learning Industry -- Cochin

Department Operations (Academic Delivery)
Job Title ClassEdge Officer

Job Purpose To train and manage the schools in the assigned territory.To establish and maintain excellent relations and facilitate product usage in the assigned schools.

Job Description
Managerial Skills Train the school staff and monitor product usage
Manage the schools in terms of high collections and low delinquency.
Ensure high level of Customer Satisfaction through prompt service
. Spot upsell & cross-sell opportunities in the region
. Manage outsourced staff, provide timely feedback and monitor their performance.

Operational Visit schools at defined time intervals and ensure interrupted usage of CE assets for classroom teaching.
Completion of product and pedagogy training sessions at schools.
Follow up with the schools for timely payments
. Coordination for report cards with the schools and manage satisfactory service levels.
Creating need for various other products of CE & increased business at schools
. Update Project portal & other related reports as mandated.
Share Reports with the reporting manager regularly.

Knowledge/Skills Strong communication skills
Good Negotiation and problem solving skills
High degree of Relationship building skills
Strong interpersonal skills

Education Any graduation degree or equivalent.

Experience
At least 3 -5 years of experience in Training or Teaching.

.

Contact :
Asha Desired Candidate Profile
Please refer to the Job description above

About Company

2Coms Consulting Pvt Ltd. www.2coms.com
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