Walkins for Classedge Officer in E-Learning Industry -- Cochin
Department Operations (Academic Delivery) Job Title ClassEdge Officer
Job Purpose To train and manage the schools in the assigned territory.To establish and maintain excellent relations and facilitate product usage in the assigned schools.
Job Description Managerial Skills Train the school staff and monitor product usage Manage the schools in terms of high collections and low delinquency. Ensure high level of Customer Satisfaction through prompt service . Spot upsell & cross-sell opportunities in the region . Manage outsourced staff, provide timely feedback and monitor their performance.
Operational Visit schools at defined time intervals and ensure interrupted usage of CE assets for classroom teaching. Completion of product and pedagogy training sessions at schools. Follow up with the schools for timely payments . Coordination for report cards with the schools and manage satisfactory service levels. Creating need for various other products of CE & increased business at schools . Update Project portal & other related reports as mandated. Share Reports with the reporting manager regularly.
Knowledge/Skills Strong communication skills Good Negotiation and problem solving skills High degree of Relationship building skills Strong interpersonal skills
Education Any graduation degree or equivalent.
Experience At least 3 -5 years of experience in Training or Teaching.
. Contact : Asha Desired Candidate Profile Please refer to the Job description above
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases