It has built strong confidence among our clients with various engineering services. Moreover, with a perfect automation of engineering function through development of engineering software and adoption of advanced engineering technologies, combined with the deployment of future-oriented applications of 3D modeling and ICAE (Integrated Computer Aided Engineering), we are pursuing the best quality, the most economic and optimal engineering.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases