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Keywords / Skills : Cisco Voice, Voip, Voice Gateways, voice support, voice system design, UCON, UCCX, voice networks , telecommunications support

3 - 6 years
Posted: 2019-08-16

Customer Service/Call Centre/BPO
Customer Service Executive (Voice)
Posted On
16th Aug 2019
Job Ref code
Job Description
Job Description :

Cisco Voice (Voip) - Chennai / Bangalore / Gurgaon – 3 to 6 years (Rotational Shifts)
Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About the team
This team works under general supervision with increased latitude for independent judgment. Identifies non-routine issues and routes/escalates to appropriate team member. Works on multiple concurrent projects of medium complexity. Provides project status reports to management or senior peers.

What you will be doing
  • Coordinates repair, move, add/change and delete assignments to telephone systems and associated voice equipment.
  • Coordinates client requests for telecommunications support including moves, adds, changes, repairs, and inquiries.
  • Troubleshoots telecommunications repair problems and follows appropriate escalation procedures.
  • Provides software support for PBX, voice mail, voice networks and video systems.
  • Oversees vendor activities and verifies expenses relating to day-to-day support requirements.
  • Updates departmental telecommunications documentation and databases.
  • Provides internal/external client liaison role for day-to-day support activities.
  • Writes basic business correspondence.
  • Participates in internal/external client meetings.
  • May be required to provide on-call support
  • Other related duties assigned as needed.
  • You work location would be based atChennai / Bangalore / Gurgaon
  • Other related duties assigned as needed.

What you bring:
  • 3- 6years of experience with Cisco Voip environments CUCM, UCON,UCCX,Voice Gateways and Jabber and Edge devices.
  • Ability to work with end users via tickets to solve tier 1-3 level issues
  • Ability to work tickets for end user telephony setups, issues, and technical voice support
  • Ability to analzye issues and troubleshoot to narrow the scope of more complex issues
  • Excellent Communication Skills
  • Communicates ideas both verbally and in written form in a clear, concise and professional manner
  • Requires understanding of telecommunications industry as well as voice system design and engineering
  • Ability to understand and apply technical concepts
  • Ability to analyze and solve problems using learned techniques and tools
  • Basic understanding of infrastructure wiring/connectivity
  • Requires documentation and telecommunications software administration skills
  • Skill in troubleshooting/diagnostic tools and software installation and maintenance
  • Team skills, including the ability to establish and maintain effective working relationships both internally as well as externally
  • Flexibility, versatility, dependability
  • High school diploma or Bachelor’s degree in computer science, information technology or related technical discipline or the equivalent combination of education, training, or work experience preferred.

Added bonus if you have:
  • Good to haveExperience on Avaya system
  • Knowledge ofFIS’ products and services
  • Knowledge of the business goals, objectives and business operations for the appropriate FIS organization
  • Knowledge of financial services industry
  • Knowledge of basic financial analysis principles and ratios

What we offer you
  • An exciting opportunity be a part ofWorld’s Leading FinTech Product MNC
  • To be a part of vibrant team and to build up a career on core banking/payments domain
  • Competitive salary and attractive benefits including GHMI/ Hospitalization coverage for employee and direct dependents
  • A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
  • A broad range of professional education and personal development possibilities – FIS is your final career step!
  • A broad range of professional education and personal development opportunities
  • Time to support charities and give back in your community
  • Valuable internal opportunities to showcase your talent on Fine Arts/Sports/Fitness etc

About Company

With a 50-year history rooted in the financial services industry, FIS™ is the world's largest global provider dedicated to financial technology solutions. We champion clients from banking to capital markets, retail to corporate and everything touched by financial services. Headquartered in Jacksonville, Florida, our 53,000 worldwide employees help serve more than 20,000 clients in over 130 countries. Our technology powers billions of transactions annually that move over $9 trillion around the globe. FIS is a Fortune 500 company and is a member of Standard & Poor’s 500® Index. FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the FIS Online Privacy Notice.<p></p> FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here and here<p></p> For positions located in the US, the conditions below apply. If you are made a conditional offer of employment, you will be required to undergo a drug test and background check (including criminal record check) ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis. <p></p> As part of the selection process this role may require an assessment to determine suitability
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