Improvement being in the heart and in the roots, IPS Group has always strived for the best practices in the business. IPS Group has worked with best of the corporates in India and has accumulated a huge good will amongst its satisfied clients. Encompassing the services that it offers, IPS Group proudly calls itself as a one stop shop of the Human Resource Management.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases