Chat Support

Job Summary

Company
Ikya Human Capital Solutions Private Limited
Industry
ITES/BPO
Location
Bengaluru / Bangalore
Years of Experience
1 - 3 years
Function
Customer Service/Call Centre/BPO
Posted On
10th Oct 2019
Skills
Chat Support,live chat, customer support, Non voice

Job Description:

Dear Candidate,
Openings for Chat Process (Domestic Process)
Job Location: Electronic City
6 days working 1 day rotational off
Candidates having 6 months of experience in live chat process can apply
Salary goes up to 25k
Shift 6am to 3pm and 3pm to 11pm
One way cab facility

Responsibilities
  • Respond to customer queries in a timely and accurate way, via phone, email or chat
  • Identify customer needs and help customers use specific features
  • Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
  • Update our internal databases with information about technical issues and useful discussions with customers
  • Monitor customer complaints on social media and reach out to provide assistance
  • Share feature requests and effective workarounds with team members
  • Inform customers about new features and functionalities
  • Follow up with customers to ensure their technical issues are resolved
  • Gather customer feedback and share with our Product, Sales and Marketing teams
  • Assist in training junior Customer Support Representatives.
If interested call HR Shilpa @ 7204053187

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About IKYA:

IKYA is the fastest growing Human Resource Management Solutions provider in India. A leader in the contract staffing market, IKYA enables organisations to effectively manage their workforce requirements by delivering cutting edge professional staffing solutions. From assessing the performance of prospect employees before permanent employment and recruitment process outsourcing to reducing fixed overhead costs for organizations, IKYA’s differentiators are many. The brand caters to a range of Industry sectors like FMCG, Consumer Durables, Retail, Healthcare, BFSI, Logistics, Food and Hospitality and more.

Read more: www.ikyaglobal.com