Customer service representatives answer questions or requests from customers or the public. They typically assist customers by email, or live chat, Facebook or Google play. Those who work in retail stores often handle returns, process refunds, replacements, activating vouchers, how to play a game, FAQ’s of some games etc.
Good at MS-Office.
Academic qualifications & Work Experience:
Graduate and minimum 1.5 years of customer support experience in chat & email.
Willingness to work in shift.
Typing speed of 30-35 words per min and 90% accuracy.
Good communication skills.
Resolve emails within the set time maximum of 24 hours TAT.
Able to handle multiple chats at any given point of time.
If you are interested with the job description please forward your resume to [HIDDEN TEXT]. with the flexible timmings for further Discussion.
Founded in 2004, Resource Weaver is an IT and IT resources organization headquartered in the UK. Characterized by an agile workforce, Resource Weaver is fast emerging as the preferred recruitment partners and trusted HR consultants for most reputed clients, both in India and abroad.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases