The Channel Manager monitors the establishment, maintenance, and expansion of relationships within the Asset Creation sales channel. The Channel Manager is responsible for driving the sales team towards achieving profitability on the entire range of company products/services and maximizing revenue opportunities with channel partners. Â·Â Â Â Â Â Â Â Â Minimum five years of Channel sales experience in a Business to-Business & Business-to-Consumer Sales environment. Â·Â Â Â Â Â Â Â Â Previous experience of driving channel sales ideally within the Financial Services industry. Â·Â Â Â Â Â Â Â Â Knowledge of financial products, financial and credit risk analysis. Â·Â Â Â Â Â Â Â Â First Degree in any discipline. Â·Â Â Â Â Â Â Â Â IT proficiency. Â·Â Â Â Â Â Â Â Â Excellent Data management skills. Â·Â Â Â Â Â Â Â Â Excellent interpersonal skills and ability to build strong relationships. Â·Â Â Â Â Â Â Â Â Strong personal network within the industry. Â·Â Â Â Â Â Â Â Â Highly driven and passionate about sales. Â·Â Â Â Â Â Â Â Â Professional sales training would be an advantage but not essential. Â·Â Â Â Â Â Â Â Â Strong leadership & team building skills. Â
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases