Change Coordinator Exp: 1-3 years Responsibilities: · Gathering appropriate information based on the type of change being investigated · Associating related CIs, incidents, and services to the change request · Providing status updates to requesters · Reviewing change plans and schedules. Planning activities include scheduling the change request, assessing risk and impact, creating plans, defining and sequencing the tasks needed to accomplish the change request, and scheduling people and resources for each task. · Reviewing all completed tasks. In the Implement stage, at least one task related to the change request is in progress. · Conducting post-implementation reviews to validate the results of the change request · Determining requester satisfaction with change request Skills: · Excellent communication skills · Have hands-on experience in Change management coordination · Very good knowledge on ITIL change process · Experience working on ServiceNow tool
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases