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Cerillion Support Analyst

Keywords / Skills : SQL, Oracle DBMS, VB, C, Java, C#, ASP.NET

3 - 5 years
Posted: 2019-04-09

Job Description
Cerillion Support Analyst


We are looking for a Application Support Analyst to perform a variety of tasks.The role involves participation in the complete life cycle of support issues from initial investigation, recreation, SQL scripting for data solutions, testing and

liaision with the clients regarding delivery of fixes.

Key tasks include:

Initial Investigation

-Examining relevant log files stored on Unix server

-Recreating issues on a test system

-Running SQL queries against Oracle database to extract data

-Understanding clients business processes

Resolving issues e.g.

-Making configuration amendments

-Providing SQL scripts for data amendments

-Writing temporary workaround scripts

-Making code changes

Testing and delivery of software releases

-Installation of patches

-Writing, executing & documenting test cases

-Delivery of releases to the customer

Answering technical queries

We are seeking natural problem-solvers, who enjoy customer contact and are good team players, to resolve issues on behalf of our clients that result from their use of Cerillion software maintaining good customer service at all times.

This is an excellent opportunity for anyone who enjoys working in a client-facing environment investigating and resolving real client issues. We encourage our staff to work on multiple customers and functional areas providing them an endto-
end understanding of the BSS industry. Given that Cerillion’s head office is in the UK with a worldwide customer base, a willingness to travel internationally is essential.

Requirements:

We are seeking candidates who are from a computer science background. The ideal candidate will have at least 3 to 5 years software support or development experience in the Telecoms industry with strong technical, analytical, interpersonal and problem solving skills. We will expect the candidate to work in rotating shifts.

Education, qualifications & special training

Educated to degree level (or equivalent)

Experience

Competencies/capabilities – technical/professional

Technical skills required:

Excellent SQL

Oracle DBMS

Unix knowledge

Experience of developing with atleast

on of the following software languages:

VB, C, Java, C#, ASP.NET

Competencies/capabilities – behavioral

Essential

Excellent communication skills

Problem solving skills

Team working

Ability to multitask

Organisation skills and flexibility

Strong Customer facing skills

About Company

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