Broad General Responsibilities • To Independently look after the country wide operations with complete Profit & Loss Responsibility • To conceptualize & initiate Organizational Development Interventions to optimize & improve the bottom line & top line of the business • Understanding of overall business environment and build organization culture • Ensuring the most effective management by rigorous follow up from the receipt of order till successful closure of the same • Preparation of yearly business plan with revenue figures as well as profitability • Co-ordination with production manager for the preparation of detailed production-planning , based on shipment schedule Sales & Marketing & Business Development • To explore, identify and develop market & drive the sales & marketing strategy of the company to enhance the present market share upwards and ensuring continuous orders in pipeline. • Rigorous monitoring of the current projects of the company, streamlining the processes to further improve the functional efficiency • Channel Partners: To develop & maintain an effective pool of Channel Partners for driving the sales & services offered by the company • Customer satisfaction • Monthly sales and collection plan setting and achieve the same. Commercial and Finance & Accounts • Handling of all commercial discussion & contracts finalization • Overseeing the Finance, Banking & Cash-Flows to ensure most effective running of business operations • Preparation of budgets and cash flow statements • Monthly actual vs plan and variance analysis Increase outreach of company • To represent the company to various authorities including but not limited e.g. DGFT, EPCG, Taxations authorities, Trade Federations like Ficci, CII etc. • Updating the board of the directors through regular MIS about the progress of Business vis a vis the Original Business Plan • Developing team and creating multiple Accountable sub units with clear performance monitoring system Material Management • Follow up with store & purchase department to get required raw material in scheduled time. • Vendor Management: to continually monitor& review the current vendors & explore the alternate vendors & new ideas to bring-in higher level of efficiency • Sourcing of Critical Material: To continuously review the procurement strategies & have strategic tie-ups with domestic as well as global players to bring down the material cost & enhance the quality Organization Building • Man management: Managing the complete team with & through respective HODs & Regional Heads & motivating them to accomplish business goals effectively & happily. Reviewing their performances & rewarding the teams accordingly as per Performance Management System of the company. • Occasionally carrying out, outdoor vendor inspection for product development & in process inspection for checking every parameter of product including desired quality of product. • Setting up process and systems • Developing team and creating multiple sub units and performance monitoring system. • Customer relation for repeat orders & maintain potential customer’s database for • Widening the clientele list • Lead sales team in the organization and ensure better performance from TEAM • (Together Each Achieve More Concept)
My Client is a leading player in Aluminium Roofing Solutions. Has in house manufacturing capabilities, besides the strategic tie ups with the key players in this market for procurement of globally competitive material price & best in the class technology. The company aims to enhance its business competitiveness by backward integeration & leveraging its current leadership position of forge longterm strategic tie ups.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases