* Candidate will be responsible to get University tie ups to launch R and D center of excellence. * Would closely with the institutes post launch to get a minimum target of students to be participating in the centre of excellence. * Work on targets for number of active students per R and D center. * Work closely with the Univ very closely pre launch and post to ensure all steps are covered to ensure successSkill Set:
* Excellent communication skill * Prior experience in the similar profile is mandatory
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases