Worked with international carriers or domestic ( If domestic needs to have Excellent communication skills) Service delivery/Assurance/TelecomPre-sales Should knowAccess management On net and Off net(wireline/wireless) 3rdparty carriers / ok with domestic as well Communication good Should have worked not only in procuring the equipments but also the services Good communications skills and definitely very good with MS office tools (excel and Power point) US shifts Location MDC-5 (Airoli) Desired Profile:
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases