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Career Prospect – Client Associate Level 2

Keywords / Skills : back-office processes, back office, Process Executive, BPO Executive, Non Voice Bpo, Insurance Process, KPO

2 - 5 years
Posted: 2019-08-23

Job Description
Career Prospect – Client Associate Level 2 
 

Do you take pride in providing high quality service to Clients? Is Client Service your forte?

ReSource Pro is on the search for a Client Associate( level 2) to join our high-quality client service team in Bengaluru. If your focus is quality and client support, then this could be a great opportunity for you. .

About the Role:
  •  Independently operate a variety of client systems and perform a range of insurance tasks and activities following procedures, internal rules, standards, guidelines and information security policies to ensure work performed meets clients’ and RSP’s requirements.
  •   Interact with co-workers and supervisors to audit and troubleshoot to meet client needs in a timely manner. 
  •  Manage the Proof of Concept (POC) period effectively to onboard new clients. Design and implement workflow and processes to meet client’s needs and expectation. 
  •  Create and update procedures to ensure the client requirements are clearly documented and properly approved. 
  •  Achieve team targets and reach individual production targets every day, while maintaining high standards of quality. +
  •  Interact with client via email or phone regularly to provide status updates, troubleshoot issues, and learn new workflows and systems, while responding promptly to client requests.


What You’ll Bring:
  •  2-5 years’ experience of working on highly variable and complex back-office processes 
  •  Prior exposure working across multiple underwriting functions within Property & Casualty (commercial lines) for US  insurance agencies (e.g. retail brokers, MGAs) would be an advantage
  •   Bachelor's degree or Advanced Diploma in Commerce, Accounting, or Insurance
  •   Effective communication skills


What’s in it For Me at ReSource Pro?

 Attractive Pay with additional perks like Insurance, Transport and shift allowance 
 Cabin free floor plan for enhanced communication with coworkers and management 
 Progression based on your performance, not on tenure with ReSource Pro 
 Music on the floor so you can enjoy Rock and Roll along with work

Our Growth Story:

ReSource Pro brings to the insurance industry tools, technology and strategic services that enable profitable growth through operations excellence. Headquartered in New York, ReSource Pro’s global service centers address client operational needs around the clock. Recognized as an industry thought leader and listed as one of Inc. 500/5000 Fastest Growing Private Companies annually since 2009, the

company is renowned for its focus on innovation, service excellence and trusted partnerships, and its unique productivity platform for insurance operations. Over 4,000 ReSource Pro employees provide dedicated support to over 350 insurance organizations, consistently achieving a 97% client retention rate for over a decade.

Learn more at: www.resourcepro.com



Interview/Location details:

Interested candidates can walk-In directly at below mentioned address with their updated resume along with the Government Id Proof between Monday to Friday.

ReSource Pro Operational Solutions Pvt. Ltd. 1st Floor, Cluster 3, Karle Town Centre (Special Economic Zone), HUB 1 Building, Kempapura Main Road, Nagavara, 080-46635304, Bangalore - 560045 - (Near: Manyata Tech Park ) Land Mark: Veeranna Palya Junction - Dasarahalli Road. (Near Lumbini Garden)

Google maps link : https://goo.gl/maps/9ZXBTakL68K2


About Company

Resource Pro Operational Solutions Private Limited
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