• Experienced in the delivery of projects in an agile environment • Experienced (preferably certified) Scrum Master, with experience of Agile delivery frameworks and practices (Scrum, Kanban etc) • Should have knowledge of Project Management and Service tools like Jira, TFS, Service Now, Perforce etc. • Should have sound knowledge of Change Management Process & RTB resource management. • Familiar to content management systems • Experience in the use of tools and techniques to facilitate effective project delivery • Able to work independently, excellent personal organization and able to demonstrate consistently balanced good judgment and logical thought prioritization
• 6-10 years Agile SCRUM experience • Development Management experience • Strong leadership skills
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases