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Industry
IT/Computers - Software
Function
IT
Role
System Administrator
Posted On
5th Aug 2019
Job Ref code
JPC026803
Job Description
Job Description :

Job Description: Role of Unix & Storage Track Lead

Responsibilities

Support and advance Genpact management's client objectives
Ensure that all USG runs efficiently and is optimized
Ensure that all project-related work is tracked, followed up and implemented on time, with quality and with no breach
Drive USG to focus on their duties, adhere to client policies and procedures and to all security guidelines
Enforce team discipline, individual ownership, sense of urgency and proper follow up
Work closely with and assist Service Center Project Manager to ensure quality and timely delivery of Genpact-managed projects
Work closely with HR for all employee-related issues (appraisals, early warning, etc.)
Work with recruitment team for resource needs fulfillment
Provide timely communication and status updates to client & Genpact management
Nurture healthy relationship with BCI teams in order to improve & maintain collaboration in all areas
Improve quality of BAU& projects delivery
Support execution of ITS operation plan action items &their maintenance in sustainability mode
Ensure that first drafts of incident reports are produced and shared

Work to upskill all staff and develop expertise to ensure that skillset is spread among all track team members and avoid dependency on a single resource
Ensure adherence to capacity management, timesheet entering & approvals, quality of all documents, audit preparedness
Follow required policies and procedures for incident, problem and change management
Ensure service performance expectations are met with service levels and quality
Raise/escalate any service-related issues and risks to ITS lead
Review and approve shift rosters to ensure adequate support coverage
Lead and motivate team to handle complex situations
Mentor all staff and assist them with career goals and advancement

Preferred skills:

Very strong technical background & good overall understanding of technologies supported by USG including:

6+ years of hands on experience in the following technologies

SAN storage infrastructure administration

HP 3PAR SAN disk array,Brocade SAN switch

NAS storage,EMC Isilon,EMC Isilon BackupAccelerator

Operating systems (Unix (Solaris), Ret Hat Enterprise Linux)

Job Location – Noida
Key Skills: Role of Unix & Storage Track Lead

Responsibilities

Support and advance Genpact management's client objectives
Ensure that all USG runs efficiently and is optimized
Ensure that all project-related work is tracked, followed up and implemented on time, with quality and with no breach
Drive USG to focus on their duties, adhere to client policies and procedures and to all security guidelines
Enforce team discipline, individual ownership, sense of urgency and proper follow up
Work closely with and assist Service Center Project Manager to ensure quality and timely delivery of Genpact-managed projects
Work closely with HR for all employee-related issues (appraisals, early warning, etc.)
Work with recruitment team for resource needs fulfillment
Provide timely communication and status updates to client & Genpact management
Nurture healthy relationship with BCI teams in order to improve & maintain collaboration in all areas
Improve quality of BAU& projects delivery
Support execution of ITS operation plan action items &their maintenance in sustainability mode
Ensure that first drafts of incident reports are produced and shared

Work to upskill all staff and develop expertise to ensure that skillset is spread among all track team members and avoid dependency on a single resource
Ensure adherence to capacity management, timesheet entering & approvals, quality of all documents, audit preparedness
Follow required policies and procedures for incident, problem and change management
Ensure service performance expectations are met with service levels and quality
Raise/escalate any service-related issues and risks to ITS lead
Review and approve shift rosters to ensure adequate support coverage
Lead and motivate team to handle complex situations
Mentor all staff and assist them with career goals and advancement

Preferred skills:

Very strong technical background & good overall understanding of technologies supported by USG including:

6+ years of hands on experience in the following technologies

SAN storage infrastructure administration

HP 3PAR SAN disk array,Brocade SAN switch

NAS storage,EMC Isilon,EMC Isilon BackupAccelerator

Operating systems (Unix (Solaris), Ret Hat Enterprise Linux)

Job Location – Noida

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