Keywords / Skills : BPO, INTERNATIONAL BPO, international call centre, voice process, voice, inbound , customer care , customer service, customer service executive, Senior Customer Care Executive, Voice Process, International Call Center, Technical Support, Customer Care Executi
Customer Support, Customer Service, Technical Support, Customer Support Executive, Customer Care Executive, Customer Care, International Voice, BPO, Inbound, Voice Process, International BPO, Call Center, International Call Center, Voice Support,Tech
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases