Send me more jobs like this

Call Monitoring Quality Analyst - Dayshift

Keywords / Skills : Call Monitoring, RCA, Customer Support Executive, Customercare executive, CSE, RPA, Quality Analyst, QA, Quality auditor, Quality Coach, Quality executive, Quality assurance, Contact Center

1 - 9 years
Posted: 2019-11-19

Industry
ITES/BPO
Function
Customer Service/Call Centre/BPO
Role
Quality Assurance Executive
Salary
2.50 - 3.70 lacs
Posted On
19th Nov 2019
Job Description
Report performance of agents and statistics through daily and weekly reports submitted to the Manager.

Carry out trend analysis for top errors and advisor level analysis
1-9 years of experience in Contact Center
Ability to adapt to change and work in a fast-paced environment
Call Monitoring (remote or side-by-side)
Conducting performance evaluations and focus group with operational staff and documenting of feedback provided to reduce error rate
Provide feedback & coaching directly to Customer Care Supervisors, Shift Leaders and the Manager and work with them directly to improve agent communication



About Company

MNC Company
Similar Jobs
View All Similar Jobs


Walkin for you