We are pleased to inform you that 'Fresher's Selection drive under Train & Hire Model' for a tier-1 IT service provider for 2017 & 2018 pass out batch. Date: - 18th February 2019, Monday Time: - 9 AM - 1 PM Domain: - AVM ISMO Designation: - Analyst Trainee Selection Process: - Communication, Online aptitude Eligibility criteria: - *Minimum 10+2+4 years of education. *2017 & 2018 batch pass outs in B. E / B. Tech (All streams except bio-related courses)(Full time only/ Regular courses only) *60% in through out academics. * No standing arrears at the time of screening * Willing to work in 24/7 Shifts & any location in India Documents: * Updated CV * Govt Id proof * All Educational Certificates photocopies
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases