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Keywords / Skills : call centre, Resource Planning, Communication skills, leadership skills, customer service, advising clients

5 - 6 years
Posted: 2020-01-15

Industry
Recruitment/Staffing/RPO
Function
Telecom/ISP
Role
Outside Service Providers
Posted On
15th Jan 2020
Job Ref code
161219007519?xp=17
Job Description
Job Description :

Job Description

managing the daily running of the call centre, including sourcing equipment, effective resource planning and applying call centre strategies and operations
doing needs assessments, performance reviews and cost/benefit analyses
setting/meeting performance targets for speed, efficiency, sales and quality
ensuring all relevant communications and data are updated and recorded
advising clients on products and services available
liaising with supervisors, team leaders, operatives and third parties to gather information and resolve issues
maintaining up-to-date knowledge of industry developments and involvement in networks


About Company

Talent Corner HR Services Pvt Ltd Talent Corner is a professional human resource organization providing innovative recruitment services for the corporate world. We are recognized as one of India’s leading HR management consultants headquartered in Mumbai, India exceeding 17 years.
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