Salary in Domestic BPO: 15k ctc to 20k ctc
Salary in International BPO: 20k ctc to 38k ctc
Responsibilities for BPO/ Call Center/ Customer Care Executive :
The candidate is required to attend to the customer calls and provide them the required information.
The candidate should be able to understand the clients complaints and work upon resolving them.
The candidate will be responsible for efficient dealing of complaints to completion and enabling satisfaction of customer.
Skills for BPO/ Call Center/ Customer Care Executive :
Candidate with good customer service skills would be preferred.
Selected candidates will have choice to work either in Day or Night shifts
Both freshers as well as experienced candidates can apply
Candidate should have good client servicing skills
Contact us...............Any Day between 10 am - 9 pm
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases