Keywords / Skills : call centre, call center, bpo, customer support executive, customer service executive, call center bpo, csr, customer care executive, customer care officer, customer service officer, back office
Appear for TOP 10 MNC BPO's Telecom / Banking / Healthcare / Insurance bpo's.
One day interview process...carry all the documents to collect the offer letter on the same day, appear for multiple companies.
Designation : Customer Support executive.
Process : Banking Process , Sales Process , AR Process , / Medical Billing Process, help desk , insurance.
Designation : Technical Support Executive.
Process : Technical Support , IT Help Desk, Trouble Shooting, Hardware and Networking Process
Work Location :Bangalore.
Salary Package : 2.20 to 3.5L PA
Cab Services : Free Pick & Drop
Rounds of Interviews : HR Round & Manager Round
Engaged in handling calls of Enterprise & different business units (Internal & External)
Provide World Class Customer Service.
End to Transaction of Reports.
Need to maintain Accuracy in Reports.
Ability to work effectively in a team environment.
Pleasant, professional, and courteous personality.
Excellent verbal and written communication skills.
Strong administrative skills: organized, efficient and versatile.
Strong customer service approach to dealing with people at all levels internal and external.
Should be flexible with rotational Shifts.
Graduates or Undergraduates fresher or with BPO exp. Experience (0-5yrs).
Any graduates 2018 fresher's can appear for interview. Candidates from Bangalore is preferable. Immediate Joiners. Please carry 2 copies of resume all the educational documents photo copies and Aadhar card. *************PLEASE DO REFER YOUR FRIENDS*************
Desired Candidate Profile
Desired Candidate Profile
*Possess good analytical skills - detail oriented *Possess good communication skills, both oral and written *Have a good attitude - should be committed to the work. * Any graduates can apper or 10+2 , 10+3. * Should be flexible with rotational shift.
Client of Black and White Business Solutions Pvt Ltd Incorporated in 2006, Black & White Business Solutions Pvt Ltd has been the training and staffing industry"s leader and innovator, and today, has evolved as a premier provider of manpower for some of the fortune 500 companies for their junior/middle & executive talent management staffing needs. We work with our clients hand on hand to overcome the challenges they face in attracting / interviewing and retaining Junior / Middle & Top Management professionals, Black & White recruitment services range from executive, corporate governance, Top Management, ITES, IT and Non IT industries.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases