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Keywords / Skills : Customer Focus, Customer Service, Process Improvement, Problem Solving, Outbound call centre sales process, People Skills

6 - 8 years
Posted: 2019-08-19

Nationality
India
Industry
ITES/BPO
Function
Customer Service/Call Centre/BPO
Role
Other Customer Service/ Call Center
Education
Bachelor of Science (BSc)
Stream:
• Other
• Other
Salary
13.00 - 22.00 lacs
Posted On
19th Aug 2019
Job Description
1) To look after entire 300 seats outbound call centre operations and deliver high productivity through controlling, monitoring, analyzing & reviewing system.
2) Determines call center operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses; defining user requirements; establishing technical specifications, and production, productivity, quality, and customer-service standards; contributing information and analysis to organizational strategic plans and reviews.
3) Develops call center systems by developing customer interaction and voice response systems, and voice networks; designing user interfaces; developing and executing user acceptance test plans; planning and controlling implementations.
4) Maintains and improves call center operations by monitoring system performance; identifying and resolving problems; preparing and completing action plans; completing system audits and analyses; managing system and process improvement and quality assurance programs; installing upgrades.
5) Accomplishes call center human resource objectives by recruiting, selecting, orienting, training, assigning, coaching, counseling, and disciplining employees; administering scheduling systems; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.
6) Prepares call center performance reports by collecting, analyzing, and summarizing data and trends.


About Company

Aviation Services Company
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