Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives Seize opportunities to upsell products when they arise Build sustainable relationships and engage customers by taking the extra mile Keep records of all conversations in our call center database in a comprehensible way
International Voice,Accent,BPO,Inbound,US,Call Center Executive,International Call Center,Customer Care Executive,Voice Process Executive,Call Center Representative,Tele Caller,Domestic BPO,BPO Call Centre,BPO Executive,BPO Fresher
BPO Executive,BPO Analyst,BPO,Call Center,Voice Process,International Call Center,Call Center Executive,BPO Call Centre,Domestic BPO,Customer Care Executive,Tele Caller,BPO Fresher,Call Center Representative,Voice Process Executive
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases