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Call Center BPO (Voice Process

Keywords / Skills : Inbound Voice Process, Customer Support, Customer Service, Night Shift, Customer Service Executive, International Call Center, International Voice, , International Process, Inbound, US

1 - 3 years
Posted: 2019-03-08

Nationality
India
Industry
ITES/BPO
Function
Customer Service/Call Centre/BPO
Role
Customer Service Executive (Voice)
AR Caller/AR Analyst
Other Customer Service/ Call Center
Education
Any graduate
Posted On
8th Mar 2019
Job Description
"Job Title : Specialist/Senior Specialist – PR (Call Centre)

Years of exp : 1 – 3 years

Job Description:

1. To manage inbound calls in a timely manner from Patients

2. Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives

3. Update patient’s insurance information in the system and then re-bill to the new insurance carrier. If requested update patient’s address in the system

4. Should undergo continues training to get updated on the process changes

5. Ability to multi-task, set priorities and manage time effectively

6. Should be able to maintain the calm while dealing difficult situations in a professional manner effectively

7. Excellent interpersonal, written, and oral communication skills

8. Excellent listening skills and the ability to ask probing questions, understand concerns, and overcome objections

9. Ability to learn and navigate new software quickly

10. Ability to type 30 wpm+

Notice Period: Pls refer the candidates who can join within 30 days’ or less only"

About Company

At LogixHealth, we're making intelligence matter throughout healthcare.
LogixHealth has over two decades of experience providing full service coding, billing and revenue cycle solutions for emergency departments, hospitals and physician practices for over five million visits annually. LogixHealth provides ongoing coding, claims management and the latest business intelligence analytics for clients in over 30 states. For more information, visit us online at www.logixhealth.com.
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