The cafe supervisor monitors food quality and speed of service ensuring a positive experience to the customer. Manages cafe shift operations while making schedule adjustments based on traffic flow. Acts as a daily shift leader by providing a high level of customer and team support. Ensure team members prepare menu items correctly and service customers in a professional manner. Responds to member questions, comments, and concerns. Establishes effective and positive communication amongst all team members
LeanSpoon is the leader in Parametrized Clinical Nutrition in India. Every day we help people get one step closer to their health goals through the right food, at home, at hospitals or at work.
We're proud of our 5.0 Glassdoor rating.
We are seeking to hire a Project Management Professional as a part of the Program Office team, reporting directly to the Management. If you are self-motivated and passionate about taking on challenges, then LeanSpoon is a great place for you. Don't hesitate to apply.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases