JMDR is a Railway Engineering (Signals & Systems) Company with more than 300 staff and sub-consultants globally offering:
An experienced team capable of delivering high quality works from concept to completion including Design, Construction, Wiring, Testing & Commissioning, Safety Assurance and Audit work for both greenfield and brownfield areas. A proven track record of working successfully with many large rail organisations in Australia, UK, India and South East Asia. Appropriately certified and competent staff with relevant domain experience across all infrastructure. Panel / Preferred Supplier Agreements
JMDR has many Panel (Framework) Agreements with transport organisations across the globe. These have been awarded on the grounds of the competency of our staff and sub-consultants, the quality of our services, our consistency and agreed rates over an extended period of time and providing value for money.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases