Required Skills: Should have good communication and customer interaction skills. Global exposure in large environments. Must be open for 24x7 operations Very Good Knowledge on Netflow, SNMP, Packet Analysis Very good Troubleshooting & Analytical skills. Very Good knowledge on CA Tools. Hands-on expertise on CA Spectrum, eHealth, NetQoS. Very Good Knowledge on Windows & UNIX OS. Working Knowledge on Oracle & SQL Database. Very Good knowledge on NNM iSPI implementation. Experience in VB, Shell or Perl scripting Experience in the following monitoring tools: eHealth, Spectrum, CA Wily, CA System Performance, CA Sysedge.
If interested please contact [HIDDEN TEXT] 9971022919 None
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases