Vectone Mobile is a fast growing Pan European MVNO with operations in six countries across Europe. At present, Vectone Mobile operates in Austria, Belgium, France, Netherlands ,Portugal and the United Kingdom. Further we are launching in 4 new countries in 2016 (Cyprus, Czech Republic, Switzerland and Italy) and we have ambitious expansion plans for the years ahead. We predominantly focus on the International calling market (ethnic segment of the market). Our flagship brand Vectone Mobile (www.vectonemobile.com) targets the full spectrum of International Callers and established itself as the most trusted name in the ethnic calling card market when it emerged as a pioneering calling card brand in the nineties. Vectone has evolved to become a leading ethnic MVNO brand in the European market. Apart from our core business activities as an MVNO we also have developed fully fledged IP PBX product converged with Mobility in a Cloud environment (www.unifiedring.co.uk) for targeting the SME/SMB/Corporate sectors. We also have a Pinless Two-Stage dialling or App based cheap International calling product (www.chillitalk.co.uk) targeting the wider Global consumer market.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases