Evaluation and prioritisation of business processes for offshore service delivery
Establishing an Utility based operating model to deliver best in class in scope services
Interface with client teams to evolve a suitable transition approach
Oversee knowledge transfer
Manage the relationship with the client business heads
Manage service delivery and meet customer requirements as per agreed SLAs.
Should ensure Customer satisfaction & Operational excellence
Function as point of escalation for all delivery issues
Innovate and Improvise on processes with hard targets for process improvements
Evaluate process changes feasibility and work closely with the client to implement changesDesired ProfileChartered Accountant (CPA will be a plus)
15 years in senior management positions with relevant industry experience/ exposure in leading the entire spectrum of Finance and Accounting operations in core custody, fund accounting, fund administration and shareholder recordkeeping
Knowledge/ experience in Financial reporting under US GAAP, IFRS is required
Familiar with and experience in Sarbanes Oxley compliance
Working experience in Oracle & Hyperion environment
Should have managed multiple transitions in shared servicesand overseen fast ramp- ups of 200
Ability to drive change
Thought leadership in the domain
Excellent Communication and Interpersonal skills
Strong leadership qualities coupled with Client interfacing skills
ANRI Solutions HR Services Pvt. Ltd ANRI Solutions HR Services Pvt. Ltd. is a Delhi based leading staffing solutions entity, offering a full range of options to help businesses and individuals choose their way in the contemporary world of work. We employ large number of people every day through a network of our employees providing effective staffing for our esteemed clients. With employment opportunities in the public and private sector, on both permanent and temporary basis, we make it easy for people to find employment and for companies to find staff with the skills they need. We anticipate and benefit from changes in the contemporary world of work to get the right mix of permanent, temporary and contract staff achieve higher productivity at lower cost. Our endeavor is to stay flexible enough to rapidly adjust as per your workforce requirements to changing market condition. Within Delhi / NCR, ANRI Solutions HR Services Pvt. Ltd. has over 10 years of experience in staffing and recruitment, training, HR services, outsourcing and consulting. For all industries, all skills, all levels.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases