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Business Systems Analyst

Keywords / Skills : Business Analyst

3 - 5 years
Posted: 2019-11-17

Job Description
Job Description :
  • Resolve incidents escalated from DTS Client Support and/or member firm help desks.
  • Assist with triage of production incidents escalated to the Operations, Maintenance, and Support team
  • Conduct production defect replication
  • Conduct technical assessment of defects being triaged
  • Assist with business impact & cost benefit analysis of incidents
  • Assist in the prioritization of defects
  • Conduct root cause analysis of incidents
  • Monitor workflow of incidents and assist in driving them to conclusion within agreed upon Service Level Expectations
  • Contribute to resolution database and best practices for issues resolution.
  • Actively participate in conflict resolution of incidents between various teams, as needed
  • Provide support/input to document processes and procedures
  • Provide input to release planning related activities
  • Assist in the generation of periodic reports to communicate to functional groups
  • Analyze incidents that are discovered during production to define potential systems solution.
  • Elicit system requirements from the business representatives on maintenance related enhancements
  • Identify, assess, and document use cases and design, advising business on options, risks versus benefits of various designs, as required for maintenance related enhancements
  • May create prototypes of design solutions for demonstration and business review
  • Assist in research to determine if solutions to business requirements currently exist within or outside the business and whether solutions are feasible.
  • Collaborate with user & development teams on the solution to define a reusable, consistent, scalable design, for maintenance related enhancements.
  • Participate in on-call process for responding to emergent field issues.
  • Provide input on relevant functional test cases to ensure that they are in alignment with business goals and expectations.
  • Ensure system usability, consistency, and brand compliance is designed into the system for maintenance related enhancements.

  • Key Skill(s)

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