consult with line management and provide daily hr guidance analyze trends and metrics with the hr department resolve complex employee relations issues and address grievances work closely with management and employees to improve work relationships, build morale and increase productivity and retention provide hr policy guidance monitor and report on workforce and succession planning identify training needs for teams and individuals evaluate training programs suggest new hr strategies
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases