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Keywords / Skills : "Operational Excellence", Process Excellence, Business Transformation, Business Excellence, Six Sigma, Black Belt

10 - 20 years
Posted: 2019-10-14

Customer Service/Call Centre/BPO
Operations Manager
Bachelor Of Technology (BTech
Posted On
14th Oct 2019
Job Description
We are Rapid Ventures INC have been hired by Global Technology company & we are looking for 
Position : Business Excellence
Location: Mumbai / Chennai

Qualification - BE/ Btech or any Post Graduate / MBA

Industry – ITES / BPO / IT (preferred domain - F&A, BSFI and Customer Service experience while other

domains can be looked at)

Work Experience:

• Experience in Process Transformation, Process Automation, Operational Excellence, Quality

• Experience (Business Process Management /Outsourcing Experience preferable)

Key Skills:

• Six Sigma Master Black Belt/Black Belt with Quality improvement and Lean Deployment background

• Ability to breakdown End to End process to identify automation/improvement opportunities and create automation/transformation roadmap

• Should have delivered large scale end-end Process Transformation projects for global clients

• Well versed with Industry Digital technologies & leading tools, automation, AI and Analytics plus

have a proven track record of implementing Digital solutions


• The key responsibilities include driving Process Transformation roadmap, defining and implementing strategic initiatives to ensure our continued success in the deployment of the Business Excellence practices and Agile Automation

• Drive BE value proposition and secure BE involvement in most complex onshore delivery deals

• Clear thought process to lead, guide and develop team to provide services to cluster of clients

• Strategic thinker leading the team

• Own and deliver the Geo Automation in concert with respective delivery teams.

• Maintain team flexibility and skills to be able to support recovery work as needed.

• Maintain team recoverability

Essential Functions:

• Transform the organization from focus on conventional detection and containment to focused on best-in-class prevention

• Guide, direct, maintain and monitor all activities associated with the successful application Business Excellence

• Implement systems and processes that deliver improvement toward 100% conformance to customer requirements

• Engaging with Client process team and work on project that improve client processes and drive client value

• Drive rigorous metrics related to the Balance Score Card to evaluate performance and drive reduction in variability/defects in critical business processes

• Build relationships with other regions and global team resources in order to support identification, review, prioritization and execution of key improvements opportunities/projects to drive results

If you find this opportunity interesting I request you to kindly share the following [HIDDEN TEXT]

1. Updated Resume

2. Current CTC

3. Expected CTC

4. Notice Period

5. Willingness to relocate to Mumbai / Chennai
6. Total Experience

7. Relevant Experience

8. Current Location

9. Aadhar/ PAN Number


Khushboo Dravid

Rapid Ventures INC

About Company

We are Rapid Ventures INC have been hired by Global Technology company.
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