EKA Staffing Solutions is a provider of strategic staffing, outsourcing and professional search solutions, serving corporate clients in India and abroad. Our firm was created by industry veterans to meet the demands of an important and underserved market. We supply companies with the people they need, when they need them, from entry-level temporary help, to candidates for full-time executive positions. We are committed to not just finding qualified candidates, but the best and most qualified candidates for every Client we work with. We won’t quit until each Client is pleased and satisfied with the end result. Our Client’s satisfaction is our utmost Priority.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases