YENNES Infotec (P) Limited started n the year 1994, at Chennai and has an excellent history of serving our clients with the most profitable solutions since our inception. Today, YENNES Infotec (P) Limited has their branches in multiple locations, including Puducherry, Madurai, Kumbakonam, Salem and Dindigul in Tamil Nadu, and has emerged as a Tally Five Star Certified Sales and Solution Partner in Tamil Nadu.
The core strength of YENNES lies in its 50 plus member team of professionals that strives the best for supporting the clients and giving the optimum solutions in the most efficient way. We at YENNES, hold the best understanding of Tally ERP be it, installation and deployment of the software or to giving optimum solutions to our clients to experience the best benefits associated with Tally ERP9.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases