Established in 1979, the Narayan Bhargava Group is headquartered in Mumbai, Maharashtra and is India Inc.’s most dependable business support and growth partner. Driven by intense passion and perseverance, starting his entrepreneurial journey 39 years ago as a Chartered Accountant, Mr. Narayan Bhargava is regarded as a pioneering stalwart of the Indian BPO industry. Under his leadership, the group companies serve global multinationals, large private enterprises and governmental institutions for their most essential and time critical business processes leveraging a trusted pan India network of more than 350 delivery centers. For more details, visit www.calibehr.com and www.narayanbhargavagroup.com
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases