At Zonopact, we provide clients with customized software products to compete effectively in the global marketplace. We design and tailor our innovative products with cutting-edge software development tools while utilizing project management best practices in conjunction with advanced engineering techniques.
Our team consists of world-class software engineers, competent and dedicated project managers, testers, software designers and technical writers, and together they devote themselves to creating software to streamline your business processes, optimize profits and strengthen your position in relation to the competition.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases