It's a global player offering Comprehensive IP solutions to Corporates, Institutions and leading Patent Law firms. They have highly skilled robust teams of techno-legal experts consisting scientists, engineers & patent agents. They use state-of-the-art tools to deliver cost-optimized, risk-mitigated results to our clients. We help law firms, corporates, researchers, inventors & entrepreneurs take significant & informed Intellectual Property related decisions through intelligent IP research solutions. It was formed in 2007 and has a strong team of 200 professionals now to cater to clients globally. Our core values talk about the high standards that we want to maintain at our work and professional conduct. Throughout years of our operations we have created and nurtured open, happy and meritocratic culture to provide ample opportunities of professional growth to employees. Come and be part of innovative, talented, out of the box thinkers - team of Reputed Company
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases