Job Description: Generate new sales by "hunting" activity via generating leads and sales closures. Acquiring new clients and enhancing business from existing clients and confirm the sales. Identify the customers need, answer inquiries and offer product and services based on customers need. Develop and update knowledge of their own products and the products of their competitors. Participate in face-to-face client meetings independently. Collaborate with manager to ensure alignment with business strategies in forecasting, sales planning, and pipeline development. Utilize company systems to organize, update and keep records of customer information. Have continuous engagement with customers to maintain close relationships and ensure ongoing success with accounts.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases