Sankhyana Consultancy Services is Bangalore based and one of the leading organizations to provide training, staffing, consulting, analytics Service support to Students, Professionals and Corporates on SAS and Data management activities. Highly experience and technically well-equipped staff, appropriate educational resources are the key factors in our success. It is a foremost technology company with services and products backed by a strong domain expertise to provide cost-effective comprehensive multiple solutions for businesses.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases