Black Magic Toners (P) Ltd was incorporated in the year 1999; With an Objective to deliver Laser Printing solutions at an economical cost with out compromising on the Quality and Quantity. Started its operations in Chennai and quickly grew to all metros in the country today Black Magic Toners has its presence in ten locations catering to its valuable customers. With over one hundred trained people working for the organization and supporting a client base of over 700 corporate and mid size customers of many having a nation-wide presence. The steady growth in the company pertains to the quality of its supplies as well as the consistent commitment towards the customers need. Black Magic Toners continues to focus on improving the quality of their products in adherence to the laws that govern the recycle industry.
Roles and Responsibilities: 1. Candidate must have excellent communication skills. 2. Handling Inbound & Outbound only. 3. Ability to handle customer calls Educational Qualification: Graduate or HSC with 6 months of Experience Other Benefits: Transport at free of cost (Both Pick up & Drop) Process: UK Banking Process Shifts: Complete UK Shifts (12am to 12pm) Any 9 hours.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases