About the Company :- Dukantastic is a start-up based out of Delhi. The founders decided to start this organization after a long stint in FMCG companies(PEPESICO, NOURISHCO, L'OREAL. The organization's focus is on helping small kiryana (mom & pop) stores selling FMCG products like soap, oil, coffee, tea, sugar. They are levers for all FMCG companies be it PepsiCo, UniLever, P&G, Dabur, ITC or the newer ones like Paper Boat etc. What we Do :- We intend to provide them various platforms and services which can help them grow their revenue and profit both. This will range from connecting these shops to the customers as well as to connect them to the companies digitally.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases